Frequently asked questions

No. You can check out as a guest with just an email address and a shipping address. An account is optional — it saves your addresses and keeps your order history and tracking numbers in one place, which is handy if you order more than once.

You receive an order confirmation email within a few minutes of checkout, listing your items, the total and the shipping address you entered. If it has not arrived after 15 minutes, check your spam folder, then email us and we will confirm it manually.

A second email — the shipping confirmation — follows once your parcel is with the carrier. That one contains your tracking number.

Yes, as long as it has not shipped yet. Email Contact@ilfres.store with your order number and what you need changed — a corrected address, a different item, or a full cancellation.

Once an order is with the carrier we can no longer alter it. At that point you can refuse the delivery or accept it and return it under our Refund & Return Policy.

Tell us immediately. If the order has not shipped, we correct it free of charge.

If it has already shipped, we will ask the carrier to reroute it. Carriers charge for that, usually $15–$20, and they cannot always do it. If the parcel comes back as undeliverable we refund the order in full, less any carrier return fee we were actually charged.

No minimum, and no small-order surcharge. Standard shipping is free on every U.S. order regardless of value.

The website is the fastest and most secure way to order, and it is the only place your payment details are handled by our encrypted payment processor. If you are having trouble at checkout, call +1 925 328 6174 or email us and we will help you through it.

Standard shipping is free on all orders within the United States, with no minimum spend. Expedited and express options are available and priced at checkout before you pay.

Processing takes 1–2 business days — orders placed before 2:00 PM Pacific on a business day usually go out the same day. Standard transit is then 3–7 business days, so most orders arrive within 4–9 business days of being placed.

We ship from Fontana, California, so West Coast addresses are fastest (2–4 days in transit) and East Coast addresses take longest (4–7 days). Alaska, Hawaii and U.S. territories take longer — our Shipping Policy has the full breakdown.

All 50 U.S. states, Washington D.C., Puerto Rico and U.S. territories, plus APO/FPO/DPO military addresses. We ship to PO boxes where USPS is the carrier.

We do not currently ship outside the United States.

In your shipping confirmation email, sent the moment the carrier scans your parcel. It can take up to 24 hours for the first scan to show on the carrier's site — a tracking number with no activity yet is normal.

If you have an account, every tracking number is also in your order history.

Probably not — carriers miss scans regularly, especially over a weekend. But if tracking has been static for 3 business days, or the estimated delivery date has passed by 3 business days, email us with your order number and we will open a trace with the carrier that same day.

If a parcel is confirmed lost, we send a replacement at no cost or refund you in full, whichever you prefer. We do not make you wait for the carrier to reimburse us first.

First, check around the property and ask household members and neighbours — most "missing" parcels turn up within a day. Carriers also sometimes scan a parcel as delivered shortly before it actually arrives, so give it one more business day.

If it is still missing, email us with your order number and delivery address. We open a carrier claim immediately and make it right. Please report a non-delivery within 30 days, as carriers stop accepting claims after that.

Not for standard orders — the carrier decides whether to leave it or attempt redelivery. Higher-value orders may ship with signature confirmation, and where that applies your shipping confirmation email says so.

Sometimes, if items are stored in different locations — we would rather send part of your order now than hold all of it. You get a tracking number for each parcel, and you are never charged shipping more than once on the same order.

You have 30 calendar days from delivery to return most items for a full refund, provided they are unused and in their original packaging with all accessories. There is no restocking fee.

Orders delivered between November 1 and December 24 can be returned until January 31, so gifts can go back after they are opened.

We do if the item arrived damaged, is defective, or is not what you ordered — we email you a prepaid label and also refund the original shipping you paid.

You do if you changed your mind or ordered the wrong thing. For most items that runs $8–$20 with USPS, UPS or FedEx Ground. We can send you a discounted prepaid label and deduct its cost from your refund if you prefer — we will tell you the amount first.

Email Contact@ilfres.store with your order number and the item you want to return. Within one business day we send you an RMA number and the return address, plus a prepaid label if the return is our fault.

Please wait for the RMA before shipping anything back — a parcel with no RMA number cannot be matched to an order, which delays your refund.

We process approved refunds within 2 business days of your return arriving and inspecting it, and email you a confirmation. Your bank or card issuer then takes a further 3–8 business days to post it — so 5–10 business days in total from when we receive the item.

Refunds always go back to the original payment method. We do not substitute store credit unless you ask for it.

Yes. You are entitled to unpack an item and examine it the way you would in a store — open the box, look at it, check the model, power it up briefly. That is inspection, not use, and it does not affect your refund.

What does affect it is handling beyond that: scratches, missing parts, a destroyed retail box, or an item registered to an account. In those cases we may propose a partial refund — but we always email you photographs and the proposed amount before processing anything, and you can ask for the item back instead.

Gift cards, digital products once downloaded, custom-made or personalized items, sealed hygiene products with a broken seal, perishables, and anything clearly marked "final sale" on its product page.

None of that applies if the item arrives damaged, defective or not as described — then you are covered in full whatever it is.

Email Contact@ilfres.store within 48 hours of delivery with your order number and photographs of the outer box, the packing material and the damaged item. Keep all packaging until the matter is closed.

We reply within one business day with your choice of a free replacement or a full refund, plus a prepaid return label. You pay nothing.

Yes, though the fastest route is usually to return the original for a refund and place a new order — your replacement then ships immediately rather than waiting for the return to travel back, and you are not exposed to the item selling out.

If you prefer a direct exchange, email us and we will set it up. Return shipping follows the same rule as above.

The methods available to you are shown at checkout. Payment is handled by our PCI-compliant payment processors — your full card number goes directly to them and never reaches our systems.

Yes, every price on the site is in USD. Sales tax is calculated at checkout based on your shipping address and shown in the order summary before you pay.

Depending on your payment method, the amount may be authorized when you place the order and captured when we ship. Your card issuer decides how an authorization appears on your statement and how long a released one takes to clear.

No. We ship domestically only, so there are no duties, import fees or brokerage charges on any order.

Yes. If you hold a valid resale or tax-exemption certificate, email it to us before placing your order and we will set your account up accordingly. We cannot refund tax already collected on a completed order.

Tell us and we will check. Listings occasionally contain an error. Where an obvious error exists we reserve the right to correct it and to cancel an order placed at the incorrect price, refunding you in full — but we will never charge you more than the price you saw at checkout without asking you first.

Yes. Everything we sell is new, in its original manufacturer packaging, sourced through legitimate supply channels. We do not sell used, refurbished or grey-market goods unless a listing says so explicitly.

We photograph products to represent them faithfully, but colours genuinely do look different from one screen to another. Packaging, bundled accessories and minor design details can also change when a manufacturer updates a product, so a photograph is not a guarantee of an exact match.

If a specific detail matters to your purchase, email us before ordering and we will check the actual stock for you.

Technical specifications on our listings come from the manufacturer. Where compatibility matters, check those specifications against the manufacturer's own documentation for your existing equipment — or send us the model you have and we will tell you what we know.

If an item turns out to be incompatible, our 30-day return window covers you.

Many do. Where a manufacturer warranty applies, its length, scope and claim process are set by the manufacturer and described in the documentation in the box. We will happily provide your invoice as proof of purchase and help you contact them.

Separately, if an item fails within 30 days of delivery, come to us first — we replace or refund it directly, which is much faster than a manufacturer claim.

No. Email us anyway. After 30 days a manufacturer warranty is usually the right route, and we will give you their contact details, your invoice and help wording the claim. Nothing in our policies limits a right you have under the consumer protection law of your state.

Email Contact@ilfres.store with what you are looking for and the quantities involved, and we will tell you what we can do.

We use it to fill your order, provide customer service, prevent fraud and — if you asked for it — send our newsletter. We share it only with the providers who make the store work: our platform, payment processors, carriers, and our email and analytics providers.

We do not sell your personal information for money. Our full Privacy Policy sets out every category we collect and every provider category we share it with.

Email Contact@ilfres.store with "Privacy request" in the subject line and say which right you are exercising. We acknowledge within 10 business days and answer substantively within 45 calendar days.

We extend the same rights to every customer regardless of which state you live in.

Three ways: decline the advertising and analytics categories in our cookie banner; turn on Global Privacy Control in a browser that supports it, which we honor automatically; or email us with the subject line "Do Not Sell or Share My Personal Information".

No verification is needed, and it will never affect your prices, your order or the service you get.

The whole site is served over encrypted HTTPS, and card details go straight to PCI-compliant payment processors — we never receive or store your full card number. We will never ask you to send card details by email.

Every marketing email has an unsubscribe link at the bottom, and it takes effect immediately. Order and shipping confirmations are transactional, so they keep coming for any order you place — you would not want to lose your tracking number.

Yes, any time — just email us. We delete your account data, except order and payment records that tax and accounting rules require us to keep, generally for seven years.